FAQ

Do you ship to Canada, or the US?

Products purchased from this website can only be shipped to a valid Canadian address.

We do carry some inventory in our AZ warehouse. US customers click here for more information.


What are your shipping and return policies?

Please click here for our shipping and return policies.


Is my packaged insured?

The standard insurance coverage from Canada Post is $100. For additional insurance coverage, please make a note in the order comments. For more information, click here.


Why are your prices in USD?

We source all of your items from suppliers in the US, so our costs are in USD. Due to constant changes in the exchange rate, our prices must be in USD. Otherwise, we would need to constantly update our prices to keep it fair.


Why do I need to make an account?

We appreciate your business and want to make purchasing on our site as easy and secure as possible. By making an account, it allows you to view the most up-to-date status of your order. You can easily track your order history and view all status updates within your account information page.


An item showed 'In Stock' when I purchased it, but I received an email saying I have to wait until the next import?

Please see our Import Process page for details.


Do you have product in stock in Canada?

We have a select inventory of items already available in Canada.

They are listed in the category 'In Canada Now!'

These products will have a “BCW-” at the beginning of their product code, and will say 'In Canada Now' in the product description. They are available for immediate shipment.


What does the 'Pending' order status mean? What does the 'Processing' order status mean?

When an order is 'Pending', it has not yet been accepted into our import schedule. Your credit card is charged upon submission of your order.

When an order is updated to ‘Processing’, it has been assessed and added to the next import schedule.

If we have any concerns or comments about your order, we will email you. Please allow 1 week to process your order.


Why did I not get an email reply?

First, please check your junk/spam folder.

Customers who use 'Hotmail' may have trouble receiving our updates.

If you have sent us an email and have not received a response, please be patient because we get hundreds of emails a day. Emails will be answered in the order they are received.

If you have questions about a specific order, check your order status for updates before emailing.


Do you have a phone number? I want to talk to a real person.

We only accept inbound email communication. We do not accept phone calls at this time. Please send your inquiries through our Contact Us page. Include your phone number and if warranted, someone will call you back.


What am I agreeing to when I click the "Import Process Agreement" at checkout?

By agreeing to these terms and conditions, you hereby understand that all orders are on a pre-sale basis unless otherwise specified in the product description. You also hereby agree that you have read the Import Process and Canada Imports page.

Orders that include both "In Canada Now" items and items being imported from the US, will be held until the order is completely fulfilled and is in Canada.

If you do not want to wait, place a separate order with only 'In Canada Now" items and your order will be shipped to you within 5-7 days.


DISCLAIMER:

"GLOCK" is a federally registered trademark of GLOCK, Inc. and is one of many trademarks owned by GLOCK, Inc.  or GLOCK Ges.m.b.H. Neither Firing Squad Firearms, nor this site are affiliated in any manner with, or otherwise endorsed by, GLOCK, Inc. or GLOCK Ges.m.b.H. The use of "GLOCK" on this page is merely to advertise the sale of GLOCK pistols, parts, or components.  For genuine GLOCK, Inc. and GLOCK Ges.m.b.H products and parts visit www.glock.com.